Development environment cannot be started. There is no error message.

Symptom: Nothing happens when you double-click the file NeuronPowerEngineer.exe: Neuron Power Engineer is not started. Moreover, there is no error message.

Cause

Solution

When extracting the installation package, you have used a program that does not process the nested packages of the installation package correctly.

  1. Use a file archiver tool that processes nested packages correctly. Example: the free file archiver "7-zip" – download is possible under: http://7-zip.org/

    Note: An installation path that is too long can cause problems (see "An installation path too long prevents the building/loading of the application"). To keep the installation path as short as possible, it is recommended that you deselect any options/settings that cause the installation path to be too long when extracting the package.

  2. Start Neuron Power Engineer from this newly extracted package.

A heap size (memory to be used) of 6144 MB is set for the Java Virtual Machine (JVM).
However, this amount of memory is not available anymore.

  1. Go to the folder where you installed Neuron Power Engineer.

  2. Locate the file NeuronPowerEngineer.ini and open it in a text editor.

  3. In the file, search for the text -Xmx. Change the value entered after -Xmx to a smaller value. For example, try 2048m.

    -Xmx2048m

  4. Save the file.

  5. Now try to start Neuron Power Engineer. If this fails, edit the file NeuronPowerEngineer.ini again. Change -Xmx2048 to an even smaller value.

Your virus scanner (e.g. avast, Panda Adaptive Defense 360) prevents or delays the start.
For instance, starting of Neuron Power Engineermight take 4 minutes or longer.

  1. Deactivate the virus scanner.

  2. Now try to start Neuron Power Engineer. If this succeeds, configure your virus scanner so that Neuron Power Engineer is defined as exception for the following scans.

  3. Re-activate the virus scanner.